Reception Team Leader

at  PrimaryCareCareers

ABOUT THE CANDIDATE

The successful candidate will have the following attributes and experience:

Essential:

• Educated to GCSE level, or two years working experience.
• Experience of reception and/or secretarial work.
• A good standard of written and spoken English.
• IT literate – able to produce MS word documents and very basic excel spreadsheets.
• Dealing with patients/customers.
• Good keyboard skills.
• Ability to work effectively with others.
• Excellent organisational, time management, communication skills, and attention to detail.
• Ability to work with highly confidential information.
• Desirable:
• NVQ / formal qualification in Customer Care.
• Administration Qualification at NVQ 3.
• Up to date awareness of the NHS.

ABOUT US

Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality of service delivery. You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.

Vida Healthcare are seeking a self-motivated and enthusiastic reception team leader to join their busy Hunstanton Medical Practice. Reporting to the operations manager, this vacancy is offered on a full time basis and will be key to ensuring that all reception service areas of the practice continue to run smoothly.
The role will be responsible for the leadership and supervision of the patients support team, ensuring all reception and administration duties are performed efficiently and professionally and to the required standard, meeting the objectives of Vida Healthcare. This being face to face, verbally on telephone or written through various electronic systems.

Main duties include:

• Oversee the call queues, guide PST members calls are answered promptly on individual sites, and cross site cover.
• Organise staff working patterns to ensure that the day-to-day routines are covered appropriately.
• Authorise staff reimbursement claims.
• Be responsible for the petty cash for the site.
• Provide training to new members of the reception team.
• Be first point of contact for PST members to escalate items/issues to.
• Complete return to work interviews if appropriate and in a timely manner.
• Assist with probationary review and staff appraisals.
• Assist with reception/PST front-line duties when needed.
• Be the first point of contact for patients wishing to make a verbal complaint.
• Assist with CQC compliance.
• Support with additional tasks as agreed by the operations manager.

Please see job description for further details.
Previous applicants need not apply. We reserve the right to close the job advert as soon as sufficient applications have been received.