Reception Team Leader

at  Spire Healthcare

TEAM LEADER | RECEPTION | LIVERPOOL | FULL TIME | PERMANENT | 37.5 HRS | £27,810 PER ANNUM

Spire Liverpool Hospital is currently looking for an experienced Team Leader to join our Reception Admin Team on a full-time and permanent basis.
Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we’re specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we’re committed to looking after you and your health.
Contract type : Permanent, Full-time
Working hours : Flexible hours between 6.45 AM and 21.00 PM Monday to Friday and Saturday 07.00 AM-18.00 PM (some Sunday working required) Minimum expected 3 late shift per week (subject to change)

• To facilitate the delivery of quality reception and patient administration services with particular focus on providing excellent service to all the Hospital’s patients and consultants
• Responsibility to provide training to all staff in the department in delivering outstanding customer service
• Aid in developing and delivering the customer service standards, policies and procedures for the department
• Support and ensure compliance of standardised department processes and procedures
• Identify & review any departmental performance issues providing appropriate training and support when required
• Competent in the management and use of disciplinary and grievance policy as appropriate
• Continually review the reception team Rota ensuring optimum staffing levels are always balanced with activity and patient demand
• Deliver an efficient and cost-effective reception service within Spire Liverpool and Penny Lane clinics