Reception Team Leader

at  St Thomas Road Surgery

Team Leader Duties 1. Training and Recruitment: 1. Ensure mandatory training in reception is completed annually and any training n needs are communicated to the assistant practice manager. 2.
Be responsible for arrange and monitoring of staff inductions in reception 3. Support with recruitment as needed 4. Reception staff Appraisals 5. Regularly evaluate quality of individual and team performance.
2. Meetings and Communication: 1. Arrange, Lead and minute regular reception meetings 2. Debrief weekly with job share colleague 3.
Attend PPG meetings 4. Provide link between reception, admin, clinicians and managers 4. Complaints: 1. Be the first point of contact for patients 5.
People Management: 1. Ensure adequate staffing levels, approve annual leave, and organise rotas ensuring all functions are covered as required 2. Deal with discipline, bad behaviour or raise with Practice Manager/Assistant Practice Manager 3. Manage reception absence with the assistance of the Practice Manager/Assistant Practice Manager if needed 6.
Practice Development: 1. Be involved with managing social media pages and updates on the Practice Website 2. Be responsible for promotional material for various campaigns and making sure notice boards and TV screens are up to date and relevant. 3.
Maintain an effective appointments system for all services. 4. Continually assess and evaluate systems and quality, recommending changes and improvements to management as appropriate. 7.
Health & Safety & Fire Regulations 1. Observing Health & Safety guidelines in Reception and waiting room areas, ensuring any potential issues are raised or dealt with in a timely manner 2. Weekly fire alarm, emergency lighting and automatic door release checks GENERAL RECEPTION DUTIES Telephone Duties 1. Making appointments 2.
Taking requests for prescriptions 3. Giving out results 4. Home visit requests 5. Deal with general enquiries and complaints 6.
Contacting other providers Reception Duties 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12.
Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Scanning & Coding 16.
Scan patient documentation onto medical record 17. Code medical information onto patient record Prescriptions 18. Dealing with requests for repeat prescriptions 19. Raising prescriptions as per Practice protocols 20.
Dealing with queries relating to repeat prescriptions General 21. Input and extract information from Practice computer system 22. Observe health and safety guidelines and policies at all times 23. General housekeeping (e.g.
keeping reception and waiting areas tidy) 24. Attend meetings and training as necessary 25. Any other reasonable duties as necessary 26. Taking on responsibility for new systems as and when they arise and as the role develops.
This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed

Please refer the Job description for details