Receptionist - 16 hours over 2 days

at  Chewton Glen Hotel Spa

Job Ref: ILH5429
Branch: Chewton Glen Hotel Spa
Location: Chewton Glen Hotel Spa, Hampshire
Salary/Benefits: Competitive Salary + Tronc
Contract type: Permanent
Hours: Part Time
Shift pattern: As Per Rota (including weekend work)
Hours per week: 16
Posted date: 29/10/2024
Closing date: 12/12/2024
Aim of the role
To undertake the duties of Reception/Cashiering and Reservations, making sure that the Reception Department is efficient and profitable. To ensure that guest’s needs are met where possible and to assist with the general running and control of the department.

Responsibilities:

• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
• To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
• To take pride in maintaining a high standard in personal appearance and demeanour.
• To have a good working knowledge of all departments of the Hotel.
• To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
• To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
• To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
• To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
• To take pride in being well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F B and other hotel services.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
• To know and understand the current policies and procedures of the Hotel and Spa.
• To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.
• To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance using your integrity.
• To make sure that Company Policy and the Vision are followed at all times.
• All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
• To be fully aware of the Hotel’s Fire Safety procedures and Health Safety regulations.

• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
• To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
• To take pride in maintaining a high standard in personal appearance and demeanour.
• To have a good working knowledge of all departments of the Hotel.
• To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
• To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
• To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
• To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
• To take pride in being well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F B and other hotel services.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
• To know and understand the current policies and procedures of the Hotel and Spa.
• To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.
• To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance using your integrity.
• To make sure that Company Policy and the Vision are followed at all times.
• All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
• To be fully aware of the Hotel’s Fire Safety procedures and Health Safety regulations