Receptionist - A&E EDGH

at  East Sussex Healthcare NHS Trust

We have an exciting opportunity to join our Emergency Department team as a Receptionist.
The Emergency Department Reception team work a flexible full rotation 24 hour rota which include days, nights, weekends and bank holidays as required.
The successful candidate will embark on a full training plan and will be mentored throughout.
Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
Work alongside the UTC Care Navigators to instruct / direct patients to use the eTriage system to book into the department.
Register / book in patients that are unable to use the eTriage system as well as be responsible for checking patient demographics are correct and print any associated paperwork.
Book GP appointments when the UTC Care Navigators are unavailable.
Scan and file all completed Emergency Department documentation and to ensure safe storage and control of documents until disposal.
Check all returned patient documentation for referrals and send off referral paperwork as and when necessary.
Prioritise own workload within a busy Reception.
Ensure safe use of office equipment within the service.
To answer telephone enquiries in a professional and confidential manner and re-direct telephone enquiries to departments and wards as required.
Liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us

Please refer the Job description for details