Receptionist - Access

at  Mersey and West Lancashire Teaching Hospitals NHS Trust

We are looking to recruit a Receptionist within the Access team at Southport District General Hospital working Monday to Friday.
1x Post will be based at Southport but start at Ormskirk
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.
The learning and development opportunities are vast, we consider the department to be an innovative and creative environment./
You should have excellent keyboard skills.
Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also essential.

THE POST HOLDER WILL BE RESPONSIBLE FOR:

• Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
• Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
• Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions.
• Preparing patient records for clinic following the appropriate work instructions.
• Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
• Checking all new patients’ overseas status on arrival at clinic.
• Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway.
• If patients’ information changes print new ID labels and ensure any old labels are destroyed confidentially.
• Rebooking patients into further appointments or onto the relevant review lists.
• Assist with general administrative tasks including filing, photocopying, opening, and sorting of incoming mail and processing in accordance with departmental procedures.
• Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary.
• Resolve issues with patient appointments and escalate as necessary.
• Accurate recording of information.
• Training of staff within the boundaries of own skills and knowledge.
• Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
• Follow the approved Standard Operating Procedures used in the Department (work instructions).
• Use and maintain resources efficiently and effectively.