Receptionist - Acute Medical Unit (AMU)

at  Norfolk and Norwich University Hospital

What AMU offers? Working on AMU would require you to work the following shift patterns 6am-2pm, 2pm-10pm, 10pm-6am. This will include weekends, bank holidays and include working over Christmas, Easter and New year. Gaining life skills within a fast-paced job role dealing with many different scenarios daily.
Having the opportunity to participate in further education to obtain extra qualifications for example: NVQ business and administration and NVQ Customer services. The ability to increase your confidence and the opportunity to make a difference working within the NHS. You will obtain good IT skills, strong communication skills and will be able to work on your own initiative as well as under the direction of your colleagues within all areas of AMU. Become part of a friendly dynamic team.
You will gain confidence in a hardworking but rewarding job role. Ensure Patients Case Notes are prepared and available in a timely fashion. To accurately record the case notes movement and location on Patient Administration System (PAS) Making up patient admission packs in advance of admissions, including producing duplicate label sets, preparing wrist bands, bed cards etc. Keep records up to date by using Pas.
i.e. Patients referrals, admissions and transfers/discharges from the unit in line with the Trust Pas User Policies. File and prepare Patients Case Notes on Discharge in order to prepare clinical coding form for patient episode and ensure it is completed by medical staff on a daily basis. Arrange where appropriate follow-up outpatient appointments.
Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients. Bed allocation to ensure information from the nursing staff on discharge/transfers are updated on the patient location board liaising with the Bed Manager and Ward Coordinator on a regular basis throughout the day. Manage incoming non-medical telephone calls and deal with them appropriate. To use the fax machine as and when required.
Manage incoming telephone calls and accurately record patient details on the Symphony system. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role

Please refer the Job description for details