Receptionist / Admin Assistant

at  NAViGO Health and Social Care CIC

MAIN DUTIES / RESPONSIBILITIES: 1. To meet and greet as the first point of face to face contact for service users, families and visitors alerting arrival of same to Team Members/Ward as appropriate. 2. To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns.
3. To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff. 4. Ensure the maintenance of the In/Out Board and Signing In/Out Visitors book taking responsibility of same in the case of fire drill or actual emergency.
5. To act as central reporting and information point for telephone/photocopier maintenance. 6. To act as central reporting of building faults as required.
7. To take responsibility for processing and distribution of incoming mail and be the central point for outgoing mail collection. 8. To provide administration/secretarial assistance including typing, scanning and photocopying as directed by Administration Team Lead to support the Administration team..
9. Work within the implemented Reception Administration pathway checklist. 10. To understand the need for confidentiality ensuring security of service user data in accordance with Navigo policy 11.
Bring to the attention of senior staff members any relevant concerns he-she considers may jeopardise service delivery and or care provision. 12. To attend and participate in relevant Team Development activities and team meetings including Administrative, Clinical and Business Meetings. 13.
To ensure health and safety procedures are adhered to and actioned as necessary. 14. To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures. 15.
To comply with Health and Safety Regulations and work within the policy guidelines of Navigo. 16. To effectively manage compliance in mandatory training within the guidelines of Navigo. 17.
Maintain an up to date and proficient working knowledge of Navigo policies, procedures and processes ensuring changes in process and procedures are embedded in working practice. 18. Involvement as requested in new service initiatives and participation in working groups as appropriate and to meet needs of service. 19.
Provide administrative input and perspective to developments within service as appropriate. 20. Any other reasonable duty in connection with the work of the Team and as required by the organisation

Please refer the Job description for details