Receptionist / Admin Assistant

at  Retirement Villages Group

Thamesfield Retirement Village, based in Henley on Thames is on the lookout for a weekend Receptionist / Admin Assistant to work 6 hours each day on Saturdays and Sundays 9am – 3pm. – Weekend Work
The successful candidate will be the main point of contact for residents and visitors, and will be responsible for creating a positive and long lasting impression of Retirement Villages. They will provide excellent customer service for all stakeholders, while also supporting the Village Management with administrative and housekeeping tasks.

• Welcome and Greet – visitors, guests and residents
• Ensure all guests and visitors sign-in as appropriate
• Answer incoming telephone calls and resident calls, forward and take messages as appropriate
• Sort and Distribute post daily: manage and process the posts for Village Management and residents
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained
• Handle appointments for residents and family members (Restaurant, hairdresser, chiropody, Taxis etc.)
• Co-ordinate the weekly online shopping service for residents, including collecting shopping lists from residents and arranging internal deliveries.
• Maintain the resident Purchase Log and take payments using the electronic POS – to include newspaper, shopping, laundry, maintenance, hairdressing etc
• Support in keeping all resident files up to date
• Triage requests from residents, suppliers and staff
• Support in Resident Move in and Out procedures.
• Promote and update residents in all hospitality activities and events.