Receptionist/Admin Support - Cardiology Outpatient

at  East and North Hertfordshire NHS Trust

We are recruiting for a full time and a part time Receptionist/Admin Support who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients
You are expected to have excellent interpersonal skills, dedication and the confidence to deal with a wide range of matters with tact and diplomacy. An understanding of the NHS is essential, together with advanced IT skills. Patient administration experience, experience in working with people and the ability to adapt to change while managing and prioritising a heavy workload, in a fast developing environment is essential.
We are looking for an organised and flexible person who enjoys working individually but also as part of a wider team.
The role will include weekend working on a rota basis
At the heart of everything we do are our core values: Include , Respect , and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us.
You will provide efficient administrative support and reception duties in all
aspects of the department’s work as directed by the Admin Supervisor.
This includes accurate data input of referral letters onto Lorenzo, dealing
with patient enquiries, collecting notes for appointments & tests, and supporting the admin team. To be able to prioritise own workload & work independently using initiative and deal with frequent interruptions is essential.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

WE RUN THE FOLLOWING HOSPITALS:

The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role

Please refer the Job description for details