Receptionist/Administration

at  Millennium Building and Construction

Wanted: Energetic, Friendly, Administrative Coordinator
Millennium Building and Construction Ltd. (MBC Ltd.) is looking for an energetic person to join our all-star team!
Are you a big picture thinker with a customer-first mind set?
Are you an organized, detailed, results-minded individual who knows how to get the job done and have fun doing it? Then this is the right career for you.

COMPANY SUMMARY:

MBC is a Calgary based residential and commercial construction company that is committed to high standards, honesty, integrity and employee satisfaction.

CANDIDATE SUMMARY:

A successful candidate would be passionate about results and teamwork to succeed at a high level. The right candidate will be friendly, energetic and driven to make sure the job gets done and done correctly. This enthusiastic, self-starter would have a passion for customer service and be responsible for making sure our clients have the highest level of care and personalized follow-up. This candidate has strong written and verbal communication skills. They stay calm under pressure and are concerned about doing things the right way. The right candidate is a great coachable, learner with a can-do attitude and proven ability to succeed.

SKILLS, CHARACTERISTICS & COMPETENCIES:

Skills:
- Proficiency in QuickBooks for managing financial transactions
- Experience working in a medical or dental office setting is a plus
- Strong administrative skills, including clerical tasks and organization
- Excellent customer service skills with the ability to handle inquiries and resolve issues professionally
- Accurate data entry skills with attention to detail
- Familiarity with general office procedures and equipment
· MUST: People skills; effective team player with strong communication (verbal & written) and listening skills; sociable, reliable, honest, accountable, tidy and organized.
· Drive for results and ability to turn a customer from good to great.
· Strong time and resource management skills along with organizational skills; ability to prioritize and quickly respond to customer requests.
· Passionate, can execute, has edge, is positive, mature, resilient, visionary, authentic.

WHAT TO EXPECT:

· Work hours are 40hrs/week.
· Occasionally not required to come into an office – Occasionally work from home.
· You would mostly receive calls from inquiring customers wanting estimates.
· You would acquire a separate business phone.
· Use of company laptop.
If this describes you and the career you are currently looking for, we need to speak with you. Apply now!

PURPOSE:

Our purpose at MBC is to provide an exceptionally satisfying work environment for it’s contractors and employees. To further this mission, we strive to provide creative solutions, quality service, and to deliver to each and every customer 100% of what we have promised. We promise to our customers and employees to hold ourselves accountable for serving all parties with honesty, integrity, and accountability. We view our employees as an investment in our future

KEY DUTIES AND RESPONSIBILITIES:

• Greet and welcome visitors in a professional and friendly manner
• Answer and direct phone calls to appropriate individuals or departments
• Schedule appointments and maintain calendars
• Perform data entry and maintain accurate records
• Assist with administrative tasks such as filing, photocopying, and scanning documents
• Handle incoming and outgoing mail and packages
• Provide excellent customer service to clients and visitors
• Assist with inventory management and ordering office supplies
• Coordinate meetings and conferences, including room setup and catering arrangements
  · Promptly answer phone calls and emails from clients
  · Prequalify all leads and input them into our database
  · Post online ads
  · Responsible of ensuring the organization of operations and accounting
  · Advanced communication skills, written and verbal, able to compose and edit correspondence for grammar, content and accuracy, actively listen and ask questions when appropriate.
  · Complete assigned work promptly, efficiently and in a timely manner.
  · Possess a high level of self-confidence and demonstrate the ability to take initiative.
  · Ensure client satisfaction with company services/communication.
  · Discusses needs with customer; understands and promotes products and services relevant to each customer in relation to the customer’s home and own business objectives.
  · Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue; ensures that client issues are dealt with in an efficient manner while maintaining excellent customer relations; responds to client’s needs with a sense of urgency.
  · Maintains accurate & up to-date customer records; follows up and updates client list daily on status reports, including current / past activity, closed accounts and follow-ups.