Receptionist/Administration Officer Virtual Fracture Clinic

at  University Hospitals Coventry and Warwickshire NHS Trust

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.
Act as a point of contact for the clinicians and nursing staff in the Virtual Fracture Clinic, making appointments, checking in and out patient appointments, Transcribing Trauma Clinic letters in a timely fashion to enable calls to be made to patients the same day. Managing the telephone.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.

• Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.
• Act as the first point of contact for dealing with enquiries either face to face or on the telephone.
• Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.
• Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.
• Making outpatient appointments and cashing up clinics.

For further details of the role please see the attached job description

Please refer the Job description for details