Receptionist/Administrator B9 Outpatients

at  Royal United Hospitals Bath NHS Foundation Trust

To provide a full comprehensive reception and clerical service in support of the professional staff involved in patient care based in the Neurology Outpatient Department which also includes outpatient support for the Acute Stroke Unit and the Older People’s Unit.
Receive patients and relatives at reception in a friendly and courteous manner.
Answer all telephone enquiries in a helpful manner with an understanding of patient confidentially, taking and relaying messages competently and taking action as appropriate.
To maintain patient details / appointments efficiently on the patient administration system (Millennium). This will include the registration of patient referral letters, daily statusing of clinics and basic template changes.
To book follow up outpatient appointments and which can sometime include ensuring all patients are advised of their appointments with reasonable notice or after negotiation with the patient.
To cancel and rebook follow up patients as needed.
To arrange transport for patients as and when required.
To book interpreters as and when required.
To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for patients.
Be aware of and adhere to national waiting time targets when scheduling patient appointments.
To carry out other clerical duties as required; this will include opening and sorting of post, copying and distribution of patient information leaflets.
Facilitate, manage and book epilepsy hot clinic appointments, working alongside the epilepsy nurse specialist.
To provide administrative support for the whole department as required and undertake any additional duties as requested by senior secretary and management staff.
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Please find attached to the vacancy a detailed person specification and job description for further information about this role

Please refer the Job description for details