Receptionist / Administrator

at  Birmingham Womens and Childrens NHS Foundation Trust

We currently have an exciting opportunity for a Receptionist/Admin Support to join the Health in Mind team based at Birmingham Children’s Hospital. The post holder will provide a comprehensive reception/administrative service to the Health in Mind Team. You will be the first point of contact for patients and professionals and any visitors to the department.
The successful candidate will be working in a very active and busy environment and applicants must be self-motivated. You must also have excellent organisational and communication skills.
Reception duties, meeting and greeting families and visitors, taking telephone calls and enquiries, responding in a professional manner in line with data confidentiality procedures.
Deal with queries from service users, including consultants, GPs, patients and their representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Taking accurate written messages and passing more complex queries on to the relevant staff.
To be able to use word processing packages and Microsoft Office to produce various documents e.g. letters, tables etc.
Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment. Ad-hoc production of notices for the office using appropriate software.
Birmingham Women’s and Children’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children’s Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women’s Hospital is one of two dedicated women’s hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment

Please refer the Job description for details