Receptionist/Administrator

at  Exeter College ApprenticeshipsThe Whipton Surgery

Are you keen to join a fun, empathetic, hard-working team to provide first class service to our patients? You will be welcoming patients, answering calls, and completing a huge variety of administration tasks.
The position will be a mix of administrative duties, clinical system administration, welcoming patients at the reception, dealing with online and telephone enquiries.
This would suit someone who thrives in a busy environment.
This is a full time position 37.5 hours per week.

MAIN DUTIES MAY INCLUDE THE FOLLOWING:

• Dealing with patients queries
• Booking appointments
• Processing referrals
• Processing repeat prescriptions requests
• General IT administration

DUTIES INCLUDE:

• Processing incoming and outgoing mail
• File and store records as required
• Photocopy documentation as required
• Process letters as requested
• Data entry of new and temporary registrations and relevant patient information
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process referrals to external agencies such as secondary care
• Input data into the patients healthcare records as necessary
• Action GP2GP tasks
• Process referrals using the electronic referral system (ERS)
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Process incoming e-test results, ensuring they are referred to the relevant clinician
• Read code data on SystmOne
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Support reception staff, providing cover during staff absence
• Book appointments
• Management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Complete opening and closing procedures in accordance with the duty rota