Receptionist/Administrator

at  Manchester University NHS Foundation Trust

Manchester Foundation Trust is a leading integrated health, teaching, research and innovation campus in the thriving city of Manchester. We offer a unique range of services to the North West, treating and managing the simplest to the most complex conditions and diseases.
As a part of the Manchester Foundation group of hospitals, The Manchester Royal Eye Hospital has its own dedicated theatres, wards, day case unit, outpatient department and Eye Emergency Centre, as well as the Cataract Unit based at Withington Community Hospital and satellite units at Altrincham and Trafford.
We are looking for an enthusiastic and motivated person to join as a receptionist/administration assistant for the Inpatient Services at MREH.
You will need to be highly organised and have excellent communication and customer service skills. You will provide a complete range of reception and administrative services including data input. You will liaise with all levels of clinical and administrative staff and welcome all patients and visitors to the ward/day case and pre assessment areas.
The role is varied and challenging. You must enjoy working with the general public and be a team player. A conscientious and pro-active approach is key to this role as well as a friendly personality and a mature and confident outlook.
Experience in a similar position is an advantage but is not essential.
You will be required to work 30 hours, between the hours of 07:30-19:00 across 6 days on a rotational basis.
Greet patients and visitors to inpatient areas, directing them as appropriate and informing the relevant clinical staff of their arrival
Answer all telephone calls politely ensuring enquiries are dealt with appropriately and that any relevant information is passed on to the appropriate person
Deal with messages on the answering machine regularly and appropriately
Ensure all relevant details are accurately entered on to the electronic patient administration system
Ensure appointments are offered to patients within National statutory waiting times, escalating to the Inpatient Team Leader when this is not possible
Produce electronic daily clinic lists and request medical notes where necessary
MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘ Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk .
We’re looking forward to hearing from you

Please refer the Job description for details