Receptionist / Administrator

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

JOB OVERVIEW

Are you looking for a rewarding career and do you want to be part of a friendly team?
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks and priorities?
Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?
If you have said ‘Yes’ to each of the above, then we might just have the role for you…
We are looking for an experienced receptionist/administrator for our Secure & Forensic Services in Norwich, Norfolk. The role is a permanent position. We are looking for someone to work:
37.5 hours across a varied shift pattern from 06:30 - 14:30, 13:00 - 21:00 or mid 09:00 - 17:00 Monday to Friday and 06:30 - 14:30 or 13:00 - 21:00 Saturday and Sunday & Bank Holidays.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions

MAIN DUTIES OF THE JOB

We are part of the Secure & Forensic Services for Norfolk and Suffolk NHS Foundation Trust and offer inpatient and outpatient services to the service users in our care. We are a regional service covering Norfolk, Suffolk and Cambridgeshire. Northside House is a medium secure mental health unit with two medium secure and one low secure wards and we are looking for an extremely professional, conscientious, calm and confident individual to be a part of the Reception / Administration Team.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. There will be, at times, face to face patient contact and the working environment can be very busy. The successful candidate will need to have the ability to confidently and sensitively deal with individuals who may sometimes be distressed or upset and maintain customer service standards at all times.
Previous administration experience is essential. Full training will be given for the specific role and our systems.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please refer to the attached job description, which details the full role and responsibilities of the receptionist post.
Please do contact us, if you would like to discuss the role further or have an informal visit.
Please visit our Facebook and Twitter page @NSFTjobs

Benefits included with this role are:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more