Receptionist /Administrator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Essential:

• GCSEs in English and Mathematics or equivalent.

Other skills:

• Excellent communication skills, with a clear and polite telephone manner
• Experience in working with/in primary care.
• Excellent communication skills including professional telephone manner.
• Strong IT skills including use of email and MS packages.

ABOUT US

Leiston Surgery is a semi rural practice on the Suffolk coast providing primary medical care to approximately 9500 patients. They are a dispensing practice covering 144 square miles, with the nearest hospital being 25 miles away in Ipswich. We also have a branch surgery located in the village of Yoxford. The Care Quality Commission (CQC) has rated the surgery as “Good” across all domains during their recent inspection.
The surgery has seven doctors, two practice nurses, four health care assistants, a nurse practitioner & two physicians associates. There are also many admin staff including secretaries, dispensers, administrators and receptionists as well as a practice manager.
The five GP partners all have special interests and actively encourage the clinical team to develop their own skills. The clinical team currently consists of two physician associates, two practice nurses, four health care assistants, a paramedic practitioner, social prescribing team, physiotherapists and a mental health link worker.
Leiston Surgery is a friendly, innovative and well-organised surgery where the doctors and staff aspire to provide traditional family medicine and the highest quality of care. The Leiston Surgery boasts a friendly and supportive atmosphere, creating a strong team spirit.

Leiston Surgery, part of Suffolk GP Federation, are looking for an enthusiastic receptionist/administrator to join their busy front-of-house team across two sites, Leiston and Yoxford Surgery. This is a full time role for 37.5 hours per week and may include starting at 7.45am and finishing at 6.30pm, so flexibility is vital.
The ideal candidate will be passionate about great customer service and enjoy working as part of our experienced team across reception, dispensary, administration and secretarial departments.

The main responsibilities of the role include:

• Answering the telephones, contacting patients passing on messages from the clinical team.
• Booking GP, AHP, practice nurse and health care assistant appointments.
• Filing and retrieving patient medical records.
• Informing patients when test results have been confirmed.
• Taking repeat prescription requests at the Dispensary hatch.
• Sorting and filing prescriptions ready for collection.
• Handing out prescriptions and collecting charges when appropriate.
• Processing repeat prescription requests.
• Administrative tasks including registering new patients, photocopying, shredding and completing forms.
• Using the in house clinical system, SystmOne, to deal with the full range of patient queries.