Receptionist

at  Aldar Academies

ABO follows the US Curriculum and is a large and thriving Charter School, with over 1500 students from KG2 to Grade 5. The ABO aim is to be a collaborative, student centred school, to constantly develop staff, to develop stakeholder voice and to keep evolving in our practice, so demonstrating a change agent attitude.
The successful candidate will be closely aligned with our core values: Respect, Collaboration, Passion, Integrity and Excellence and our ethos, ‘ Aspire, Believe, Achieve ’.
This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

MINIMUM QUALIFICATIONS

• High School Certificate/Diploma or Bachelor Degree Certificate.

MINIMUM EXPERIENCE

• A minimum of 2 years of experience in a customer focused role in the region.
• Experience in the education field is preferred.

JOB SPECIFIC KNOWLEDGE & SKILLS

• Fluent English communication skills, written and oral.
• Arabic speaker is preferable.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
• Excellent office management skills.

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Have a strong knowledge of the key information about the Academy.
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence.
• Undertake word-processing and other IT based tasks e.g. database, excel, Internet research.
• Produce lists/information/data as required e.g. class lists.
• Sort and distribute mail.
• Attend and participate in relevant meetings as required.
• Answer, screen and forward incoming phone calls in a friendly and professional manner (following our standard telephone etiquette/ protocol).
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Assist Admissions team with in-bound and out-bound calls.
• Log admissions enquiries into the MIS – data base.
• Perform other clerical receptionist duties such as filing, photocopying and printing.
• Arrange transportation for visitors when require.
• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted line reporting managers/ supervisors.