Receptionist and Client Hospitality Assistant

at  Michelmores LLP

Are you keen to find an exciting new role where you will be part of a dynamic, forward-thinking, agile team? If so, come and join us on the journey.
Why Michelmores? Michelmores is the destination law firm for the ambitious, the imaginative and the distinctive. We help enterprises and individuals navigate change to find a positive future.
We are a flexible, friendly and inclusive organisation with as clear a focus on fresh thinking as we have on growth and success. We value and nurture our people’s potential and inspiration and give them a creative, open and collaborative environment in which to develop a career and succeed.
As our clients’ needs change and evolve, so do we. Our business services teams are continuously looking for ways to innovate and attract and retain the best clients and the brightest people. Central to our culture is our nurturing, friendly and flexible environment which genuinely allows our people to grow and flourish, both professionally and personally. We really care about what we stand for and want to move forward together.
What sort of work? We have an opportunity for a Receptionist and Client Hospitality Assistant to join our ambitious Business Services Team in our Exeter office.
In this role you will provide efficient and effective service to our internal and external clients, including provision of high-quality hospitality and meeting room support.

This will include:

• Greeting visitors and allowing them entry to the building.
• Answering client telephone calls primarily for Exeter and Sidmouth.
• Monitor daily requests for client hospitality and prepare all orders accordingly and in good time for each meeting. This will include preparing coffee, hot water, a selection of cold drinks, biscuits and serving buffet lunches.
• Co-ordinating books for Interview Rooms, Boardroom and car parking spaces.
• Creating and ordering business cards across the Firm.
• Booking taxis as required.

Why this team? Covering legal document production, facilities, reception, catering, post, archiving and office support, our Operational Services team keeps our offices running. The team plays a key role in delivering a first-class service to our clients when they visit our offices, maintains our shared working spaces and supports the lawyers in completing their day-to-day activities.
How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working arrangements that will enable each of us to provide exceptional client service, to collaborate and connect with colleagues, and to achieve the right home/work balance.

Who are we looking for? We are looking for somebody who will understand our values and thrive in our culture. The role will be based in our Exeter office and the ideal candidate will have:

• Recent experience of working in a front of house role within a professional services environment desirable.
• Experience of working in a hospitality or customer service environment.
• Knowledge of food hygiene practices would be advantageous.
• Grade C or above in Maths and English at GCSE (or equivalent).
• Other skills required include:
• Excellent, demonstrable customer service skills.
• Excellent communication skills, both verbal and written.
• Self-motivated; ability to work on own initiative.
• Positive, and proactive approach to work.
• Excellent team working skills.
• Excellent organisational, prioritisation and coordination skills.
• The desire to provide high levels of service.
• Ability to work within a team and to communicate effectively with all levels across the firm.
• Ability to manage high volumes of work.
• Excellent attention to detail.

This is a great opportunity to join a Firm which believes potential, inspiration, and teamwork should be valued and nurtured.
We work hard to create and sustain an open and collaborative environment. We embrace change and constantly evolve to meet our people’s diverse needs, in the same way that we help our clients to navigate and stay ahead of developments, to move forward together.

• Recent experience of working in a front of house role within a professional services environment desirable.
• Experience of working in a hospitality or customer service environment.
• Knowledge of food hygiene practices would be advantageous.
• Grade C or above in Maths and English at GCSE (or equivalent).
• Other skills required include:
• Excellent, demonstrable customer service skills.
• Excellent communication skills, both verbal and written.
• Self-motivated; ability to work on own initiative.
• Positive, and proactive approach to work.
• Excellent team working skills.
• Excellent organisational, prioritisation and coordination skills.
• The desire to provide high levels of service.
• Ability to work within a team and to communicate effectively with all levels across the firm.
• Ability to manage high volumes of work.
• Excellent attention to detail