Receptionist - Ballymascanlon Hotel

at  Ballymascanlon Hotel and Golf Resort

Ballymascanlon Hotel & Golf Resort is currently recruiting for experienced Receptionist to join the Team.
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

SKILLS NEEDED

Operating Till Skills, Exceptional Customer Service Skills, Reception skills, Reservation skills

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

MAIN DUTIES AND RESPONSIBILITIES:

• To welcome guests to the hotel
• To register arrival and departure of hotel guests in a friendly, prompt & efficient manner
• To respond to guests’ requests for information about the hotel and its surroundings
• To arrange for special services requested by the guest
• To ensure guests’ requests are dealt with by liaising with housekeeping, reservations, F&B and other departments.
• To be aware, at all times, of current room status and room availability
• To follow up and verify arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• To adhere to hotel cash handling policy
• To handle reservations for guests with taxis, restaurants, etc
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.