Receptionist Bilingue (Experiencia en customer service) - Bogotá

at  Solvo Global SAS

RESPONSABILITIES:

Principal (Essential) Duties:

• Connect existing clients with their legal teams and quickly provide solutions for upset clients.
• Ensure that phone calls from insurance adjusters and medical providers are directed to the correct paralegals and attorneys all while protecting client information and privacy.
• Assist potential new client to be redirect to Intake department.

Secondary Duties

• Collaborates with other departments to support client cases. Intake responsibilities assigned if necessary

SKILLS AND QUALIFICATIONS - HARD AND SOFT SKILLS:

• Six months of customer service experience
• Demonstrate organizational skills and proficiency in working with computers and telephones.
• Excellent Client services skills and the ability to maintain composure when clients are becoming disgruntled

Principal (Essential) Duties:

• Connect existing clients with their legal teams and quickly provide solutions for upset clients.
• Ensure that phone calls from insurance adjusters and medical providers are directed to the correct paralegals and attorneys all while protecting client information and privacy.
• Assist potential new client to be redirect to Intake department

Secondary Duties

• Collaborates with other departments to support client cases. Intake responsibilities assigned if necessar