Receptionist

at  Birmingham City University

RECEPTIONIST

Department
Security Services
Location
Multiple Campuses
Salary
£23,088 per annum in addition, this role has a 8% market supplement.
Post Type
Full Time
Release Date
25 September 2024
Closing Date
23.59 hours BST on Tuesday 08 October 2024
Reference
EF24006
Birmingham City University is growing in stature and quality every day.
Security Services are recruiting for a receptionist to help and assist our students, staff and visitors each and every day. They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as possible.
Join us as a receptionist and be a part of a dynamic, customer-focused team dedicated to providing exceptional customer service. You’ll have the opportunity to work in a professional, fast-paced environment at our campuses, where your skills will be valued and developed
If you’re passionate about delivering high-quality customer service, we’d love to hear from you.

REQUIREMENTS:

The ideal candidate will possess strong written and verbal communication skills in English, with proven experience in a receptionist, or similar, role.
They will be able to thrive in a fast-paced environment, handling multiple tasks efficiently. Educated to GCSE level (Grades A-C), the candidate will also demonstrate a solid track record in customer service and enquiry handling roles
Experience in addressing customer enquiries with sensitivity and empathy is essential, along with excellent oral communication skills and a professional telephone manner.
To have knowledge working with Microsoft applications such as Word, PowerPoint and Excel.
To be able to work in a fast past environment whilst remaining calm and respectful.
Have a proven track record in similar receptionist roles. Additional customer service care training would be an advantage.

FURTHER DETAILS:

Job Description

Reporting to the Reception and Switchboard supervisor, the successful candidate will be responsible for delivering high quality reception services with a strong emphasis on customer care.
You will act as the first point of contact for customers, ensuring efficient and effective interactions on every occasion. A well organised approach to workloads is essential to maintain smooth operations, while continuously striving to enhance student satisfaction.
Assisting in various administrative tasks, providing support to the Switchboard as needed, and fostering productive working relationships across departments.
Proactively deal with and report, any issues of concern from staff or students.
Present a smart and professional appearance and demonstrate excellent communication skills.