Receptionist

at  Birmingham Womens and Childrens NHS Foundation Trust

To provide a comprehensive high quality Receptionist Service to the Tier4 staff at Parkview clinic. The post will be working in a fast-paced environment, which requires a
calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.
To provide comprehensive reception and administrative duties for Parkview Clinic
To attend to patients and visitors to the clinic both in person and on the telephone, promptly and courteously always
To work under supervision and manage own workload
To ensure patient/staff confidentiality is always maintained
To provide cover and coordinate the day to day running of the reception area at Parkview Clinic ensuring that all patients and visitors are greeted in a friendly and professional manner and provided with a smooth and efficient service
Take responsibility for the accuracy of patient data on the database amending details as required i.e. addresses, ethnicity codes etc
Outcome contacts on the database
To deal with general enquiries from patients, staff and visitors providing information as required .
To ensure all calls are dealt with politely and efficiently and/or re-routed to other members of staff/wards within the clinic . All messages to be forwarded in a timely and accurate manner
Undertake archive duties such as retrieval o f files, collating information for storage on the local database
Birmingham Women’s and Children’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children’s Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women’s Hospital is one of two dedicated women’s hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment

Please refer the Job description for details