Receptionist

at  Blakeney Hotel

Join our team of receptionists providing a warm and efficient first point of contact with all visitors of the hotel, including at the front desk face-to-face, via telephone and written communication providing the excellent customer service we have become known for.

EXPERIENCE / SKILLS OF THE RECEPTIONIST:

• Friendly and professional manner
• Clearly spoken and good telephone manner
• Exceptional communication skills both verbally and written
• Excellent customer service skills
• A high standard of personal presentation and professionalism
• Experience as a receptionist in a 3-star hotel or above is desirable.
• Excellent attention to detail
• Basic computer literacy including the use of Microsoft Outlook, Word, and Excel
• The ability to be calm and well organised, even when working under pressure
• Have the ability to pick up new systems quickly (full training given)

• Providing professional and friendly service to our customers, ensuring the standards of customer care, friendliness and politeness are met
• Answering telephone and enquiries at the front desk.
• Checking guests in and out
• Dealing with customer enquiries and referring to relevant department
• Taking reservations, calculating room rates and putting reservations into our systems
• Dealing with amendments and cancellations
• Handling customer complaints
• Preparing reservation confirmation letters and dealing with reservation queries
• Daily banking
• Co-ordinating guests’ requests with other departments