Receptionist - Call Center

at  Midland Health

Job Description:
As a receptionist you will be responsible for providing administrative support to ensure efficient operation of the medical office/hospital. You will be working with a team of members and providers, scheduling appointmetns, obtaining and verifying billing information, checking patients in and out, entering patient demographics, collecting payments, maintaining medical charts, scanning and keeping documents organized. You will answer, screen, route calls and take messages. You will process referrals, eligibility, authorizations, disability forms, etc.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Ability to read and analyze information, as well as have the ability to effectively communicate information and respond in English to questions from clinic personnel.
• 2 years previous clinic experience preferred.

PHYSICAL REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:
• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.

• Greet patients, prepare and collect completed necessary forms that are required from patients office visit.
• Enter patient information in electronic medical record (EMR) while updating insurance data, scheduling appointments, collecting co-payments, deductibles, or patient out-of-pocket amounts due.
• Process visits thru proper use of CPT and ICD coding, process payments for such visits, compile daily journal and deposit.
• Perform various clerical duties such as answering telephones, recording messages, preparing physician schedules, copying and scanning materials for entry to patient charts per procedure, and maintain a clean work area.
• Order appropriate office supplies, forms, and filing supplies following purchasing procedures.