Receptionist / Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Confidence to work as part of a team and ability to “think on your feet”.
• Strong IT and administration skills.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

Located in Shoeburyness the surgery provides a range of NHS primary care services and we aim to provide an effective, efficient and fair health care service to all our patients. Our professional team work extremely well together, we have monthly clinical training sessions that are held here on site, these are open to all levels of the clinical team.
In addition to ongoing training, we provide the NHS pension scheme which is a defined benefits scheme - 20% employer contribution.

North Shoebury Surgery has an opportunity for a receptionist to join our team on a part-time basis for 15-20 hours per week (days to be discussed).
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• greeting and directing all patients.
• taking calls using the cloud based system.
• assisting with the digital triage system.
• making appointments where required.
• accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc..
• dealing with requests for information, and managing problems and complaints.
• advising patients of practice procedures.
• registering new patients.
• answering the telephone, promptly.
• responding to emails.