Receptionist / Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Confidence to work as part of a team and ability to “think on your feet”.
• Strong IT and administration skills.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

We are a medium sized practice with a high percentage of younger patients, and many families, based in Church Langley.
Church Langley is a work in progress, we are striving to update technology available and modernise the way we work. A positive attitude and fresh ideas are very much welcome within the team as we believe in developing our own team just as passionately.
If this sound like a place were you could bring some positive enjoyment to the diverse community, please get in touch.
We offer a range of benefits including the NHS pension scheme, health service discounts and a minimum of 23 days annual leave (FTE), with enhancements for long service, & free parking.

Church Langley Medical Practice has an opportunity for a receptionist to join our team on a part-time basis for 29.25 hours per week, covering Monday, Tuesday, Wednesday and Thursday.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.

• Registering new patients.Answering the telephone, promptly.