Receptionist / Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.

You will need the following skills & experience:

• Previous experience in a GP surgery is essential.
• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Confidence to work as part of a team and ability to “think on your feet”.
• Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

Dr Krishnan & Partners is a friendly family practice with a patient list of approx. 4,500 patients.

Dr Krishnan & Partners in Leigh on Sea has an opportunity for an experienced receptionist/care navigator to join our team on a part-time basis, for 15 hours per week, Monday, Wednesday & Friday, with a mixture of mornings or afternoons, 08.00 to 13.00 or 13.30 to 18.30.
In this essential front-line role at the practice, you will be helping patients to access the right services, assisting with keeping health records accurate and up-to-date, and ensuring that appointment bookings are well-managed.

The main responsibilities of the role include:

• Making appointments.
• Taking requests and issuing prescriptions.
• Booking transport.
• Arranging home visit request.
• Dealing with general enquiries and complaints.
• Registering new patients.
• Collecting payments from patients.
• Inputting and extracting information from SystmOne.
• General housekeeping in the reception areas.
• Making refreshments for team members.

Please see full job description attached.