Receptionist / Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner;
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team and ability to “think on your feet”;
• Strong IT and administration skills;
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

West Road Surgery is based in North Road Primary Care Centre, and are part of the Southend Victoria PCN offering a variety of services including weekend home visits and extended hours at the Queensway surgery.

West Road Surgery is looking for a part-time receptionist to join our team, on a part-time basis for 12.5 hours per week:

• Tuesday 7.45am - 2pm
• Thursday 7.45 - 2pm.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.

Please see attached for further information.