Receptionist / Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We are looking for a care navigator to join our busy practice team. We would welcome applications from organised and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills and a caring approach.
• A clear and polite telephone manner.
• The ability to work calmly and efficiently in a fast paced environment, working well under pressure.
• The need to maintain confidentiality all times.
• A high level of attention to detail.
• Good IT skills.
• The ability to work flexibly to cover colleagues holidays and occasional sickness.

ABOUT US

Barrack Lane is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park.
Our clinical team is made up of GP partners, salaried GPs, advanced nurse practitioners, advanced care practitioners, dietician, paramedics, physicians associate, pharmacists, pharmacy technicians and a practice nursing team and HCAs. This team is supported by a strong administrative, coding and care-navigating team.
Barrack Lane is part of a PCN (Primary Care Network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co-ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care.

Barrack Lane Medical Centre in Ipswich has the opportunity for two care navigators to join our friendly, supportive and professional team on, a full or part time basis, working at both Barrack Lane and our branch surgery at Stoke Park, in this very busy, interesting and rewarding role. The working pattern will be discussed at interview but will consist of a combination of the following shifts:

• 7.45am – 6.45pm
• 7.45am –1.45pm
• 12.45pm – 6.45pm

As the first person a patient speaks to or sees when they contact the surgery, this is a crucial, frontline opportunity.

The role includes:

• Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles.
• Making appointments face-to-face, online and via the telephone.
• Answering the telephone promptly and politely.
• Managing the needs of the patient, dealing with enquires and advising of practice procedures.
• Helping patients access the right services.
• Ensuring all information is recorded accurately on the computer system.
• Working as part of the care navigator team and supporting all members of the practice staff.

Please see attached for further information.
Previous applicants need not apply.