Receptionist/Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

Shrub End Surgery is part of Colchester Medical Group PCN which is made up of the following practices, Castle Gardens Medical Centre, Wimpole Road Surgery and Parsons Heath Medical Practice.

Colchester Medical Group (Shrub End Surgery) are seeking a receptionist to join their busy, frontline team on a part time basis for a variety of shifts, days/hours to be discussed at interview.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments and managing the booking system.
• Accepting, issuing and handing out prescriptions, letters, completed forms etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone and managing the enquiries.