Receptionist / Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner;
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team and ability to “think on your feet”;
• Strong IT and administration skills;
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

The Tollgate Practice is a 2-partner practice providing general medical services to a patient list of approximately 10,000 patients in the Stanway area. The Tollgate Practice has a diverse, friendly team that work together to deliver a safe and efficient service to all of our registered patient in a modern purpose built premises.
We offer a full range of services, all of which are detailed on our website: www.tollgatepractice.co.uk. The organisation was inspected by the Care Quality Commission (CQC) in September 2023 and was assessed as Good. The report for this inspection can be found via the website.
The Tollgate Practice strives to deliver a professional, accessible and comprehensive healthcare service of high quality that inspires confidence in our local community and for our patients.
Caring and inclusive: We treat all our patients with care, dignity, equality, and respect. We strive to meet our patients’ expectations and their needs, while we are respectful of patients’ individual choices. Our clinicians and staff work hard to ensure all patients receive good care and a professional service.
Efficient, high quality and safe: Our policies and procedures are regularly reviewed to ensure our service is as efficient as possible, while also maintaining a high level of safety and quality.
Working together: We work alongside other health organisations, public services, charities, and other external service providers to ensure our patients have the choice and support that they require. Our entire team works toward a common goal of maintaining care of the highest possible standard to our patients.
Continually improving: We review our processes and services on a regular basis and meet frequently as a team to discuss ways to improve. Staff development and training is an essential part of what we do, while we also take heed to patient feedback and adapt to an ever-changing healthcare environment.

Tollgate Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 30 hours per week working on Mondays, Tuesdays and Fridays.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.