Receptionist / Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

We are a small, friendly, supportive, democratic and enthusiastic GMS practice, dedicated to providing traditional family orientated general practice. We are based in a 2-storey converted bungalow in Stopsley, Luton. We currently have approximately 4,800 patients.
We operate the SystmOne computer system.
The Ashcroft Practice has easy access to M1 and central train stations and is bordering attractive Hertfordshire countryside including excellent schools.

The Ashcroft Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis, for 37.5 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.

• Registering new patients.Accurately maintaining patient database and records, photocopying, filing and scanning.