Receptionist/Case Aide

at  Catholic Charities Community Services

Description
Are you looking for a rewarding career opportunity in an agency with a strong vision and mission for helping others? If that is you, then look no further! Catholic Charities of Orange, Sullivan & Ulster have a Receptionist/Case Aide position available in the Housing Resource Center.

SUMMARY:

The Receptionist/Case Aide provides a welcome environment to the Housing Resource Center (HRC), assesses immediate needs of consumers, arranges children’s area when needed, assists consumers with completing registration forms, schedules follow up appointments, assists with information and Referral Services, provides clerical support to DSS Staff and CCOSU - HRC Staff, provides emergency food to consumers as well as hygiene and clothing items. This position also interacts with hotel/motels for DSS hotel/motel authorizations.

EDUCATION AND/OR EXPERIENCE REQUIRED:

• High School Diploma GED / Associate Degree is a plus
• Two years’ experience in the Human Services field, or three years’ experience in Customer Service.
• Homeless HMIS System Experience is a plus

SKILLS, LICENSES, AND/OR COMPETENCIES REQUIRED:

• Bi-Lingual (Spanish-English) – Good Conversational Ability is Satisfactory
• Excellent computer skills, knowledge of Microsoft Word and Excel.
• Must possess good organizational and interpersonal skills.
• Individual must possess the ability to work well independently as well as part of a team.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

1. Answers the telephone, handles routine inquiries and directs call to appropriate staff.
2. Provides Translation Services to consumers with DSS examiners and HRC-CCOSU staff.
3. Assist Spanish speaking consumers with completion of documents.
4. Interacts with hotels and motels and assists with DSS hotel/motel reauthorizations for HRC consumers.
5. Develops and maintains good communication with other programs, departments, and outside agencies to facilitate inter-agency referrals.
6. Maintains Homeless Database and other data entry duties as assigned.
7. Maintains current and accurate documentation of services provided to consumers; provides consumers with a basic overview of Housing Resource Center.
8. Manages Orange County bus/van transportation between HRC and local area hotels and motels.
9. Provides and tracks Information and Referral Sources of local providers e.g. food pantries, soup kitchens, etc. to consumers, both in the HRC, and via telephone.
10. In collaboration with advocates, examiners and case managers, provide HRC consumers with emergency food, personal hygiene items, and basic clothing items.
11. Assists with special projects.
12. Provides support to other agencies within the Neighborhood Resource Center.
13. Provides support with faxing, copying and other clerical duties.
14. Assists consumers with completing registration documentation.
15. Greets consumers when they arrive at HRC.
16. Sorts and distributes mail.
    Position Type and Expected Hours of Work:
    This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit at a workstation at least 70% of the time; use a computer at least 60% of the time and answer phone calls throughout.
• Ability to operate standard office equipment i.e. copier, fax, scanner, computer and printer.
• Ability to use and respond to phone calls and questions.
• Ability to lift files, open filing cabinets, bend or stand to retrieve employee documents in cabinets.
• Ability to greet and engage with the public and diverse people