Receptionist

at  Charlesglen Toyota

Job Description – Sales Receptionist (Part Time)
Reports to: Sales Managers
We are Charlesglen Toyota, “Alberta’s Celebration Destination”. We put our employees first, before everything else and believe that everyone deserves to own a “Nicer, Newer Car - Today”. Our business is solving problems and enabling dreams. We’re on a mission to change the world by helping people get the car they want and deserve and to assist our clients with exceptional service throughout the ownership experience. Charlesglen Toyota is an “Award Winning” Dealership, with the highest volume of “Google Reviews” and rating in all of Canada.
As the greeter, when customers arrive at our Dealership, the receptionist becomes the face of the company and is an integral member of our team. The Receptionist has the responsibility of providing an unsurpassed level of customer care to each individual who walks through our doors or interacts with our team, through the switchboard. In addition to customer service, our Receptionist’s role encompasses other administrative duties as outlined below.
Working hours are:
Monday 4 - 9 PM
Friday 3 - 6 PM
Saturday, 8 AM- 6 PM

Responsibilities

• Convey a professional, friendly, respectful and welcoming tone to all clients who either phone or physically arrive at our Dealership. As the first contact for our customers, our Receptionist exemplifies our company philosophy of “Treating our Clients like Family”.
• Ensure that every individual that enters the dealership is greeted with a smile and provided with a friendly transition, so their needs are addressed.
• Maintain an overall knowledge of the dealership department functions and the team members responsible for each of them.
• Build a professional, respectful and caring relationship with all staff members to optimize workplace enjoyment and productivity
• Switchboard:- handle all incoming calls quickly and efficiently with an emphasis on:
• Minimizing the time clients are placed on hold
• Referring messages to the correct department in a prompt and professional manner
• Assisting Sales Reps with information entered into our CRM Operating Program - PBS
• Monitoring plates used on test drives by our Sales Reps
• Monitoring the Sales Rep floor rotation spreadsheet
• Assisting service customer vehicle pickups when service is closed
• Assisting customers who come in to pick up their new vehicle
• Any other responsibilities that are required by the Sales Management team

Qualifications

• Individuals who exemplify Charlesglen’s values: Teamwork. Integrity and Honest Communication
• Ability to communicate and connect with customers electronically, by phone, email, text or in person
• Exceptional phone skills: incoming calls, outgoing calls, cold calls
• Proficient typing skills
• Advanced computer / technology skills
• Amazing customer service skills
• Possess strong communication skills
• Desire to continue learning for constant improvement
• Team Player

• Convey a professional, friendly, respectful and welcoming tone to all clients who either phone or physically arrive at our Dealership. As the first contact for our customers, our Receptionist exemplifies our company philosophy of “Treating our Clients like Family”.
• Ensure that every individual that enters the dealership is greeted with a smile and provided with a friendly transition, so their needs are addressed.
• Maintain an overall knowledge of the dealership department functions and the team members responsible for each of them.
• Build a professional, respectful and caring relationship with all staff members to optimize workplace enjoyment and productivity
• Switchboard:- handle all incoming calls quickly and efficiently with an emphasis on:
• Minimizing the time clients are placed on hold
• Referring messages to the correct department in a prompt and professional manner
• Assisting Sales Reps with information entered into our CRM Operating Program - PBS
• Monitoring plates used on test drives by our Sales Reps
• Monitoring the Sales Rep floor rotation spreadsheet
• Assisting service customer vehicle pickups when service is closed
• Assisting customers who come in to pick up their new vehicle
• Any other responsibilities that are required by the Sales Management tea