Receptionist Clerk - Outpatient Department OPD / Central Intake & Rapid Acc

at  Sunnybrook Health Sciences Centre

QUALIFICATIONS/SKILLS:

• Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
• One year experience in a busy receptionist area, preferably in a hospital / health care environment.
• Knowledge of Patient Registration and Scheduling Systems.
• Excellent communication and customer service skills.
• Tact and discretion in dealing with sensitive and confidential patient information.
• Excellent communication skills, both verbal and written.
• Good inter-personal skills and ability to work well with a diverse group of individuals.
• Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
• Ability to manage multiple tasks and set priorities in a fast-paced environment.
• Excellent time management, organizational skills, accuracy and attention to detail required.

• Responding to telephone calls and voice mail messages.
• Intaking referrals and following up with referring physicians on incomplete information.
• Maintaining computer tracking systems by entering required data for each referral/patient.
• Scheduling appointments, notifying patients of cancelled clinics and providing alternative appointments.
• Scheduling external tests and special procedures.
• Preparing new and review patient charts and preparing charts for return to Health Records.
• Receiving and registering clinic patients and processing charts for clinic. Providing support to the medical and clinical team to ensure the smooth flow of clinics.
• Providing computer and accurate documentation for every in/out patient, as well as informing newly admitted patients of regulations and procedures; and allocating beds for incoming patients.
• Creating Pre-admission patient accounts, Same Day Surgery Accounts and Recurring accounts as well as processing all patient admissions in patient registration system.
• Confirming arrival and surgery times for inpatients and answering enquires by telephone.
• Monitoring patient flow through different departments for Preadmission Clinic.
• Processing midnight census and departmental filing duties. Processing and compiling charts for patient admissions.
• Performing duties as required for the OR Booking Bed Management Desk