Receptionist / Customer Service Representative Job in Lagos

at  Lagos State

We are a tranquil haven dedicated to providing relaxation and rejuvenation through world-class massage therapies and wellness treatments. We pride ourselves on offering a serene environment where clients can escape the stresses of everyday life and focus on their physical and mental well-being. With a team of experienced massage therapists and customer care professionals, we are committed to delivering personalized and exceptional spa experiences. Our services range from traditional massages and body treatments to specialized wellness therapies designed to promote holistic health.
At our spa, we emphasize a culture of warmth, hospitality, and professionalism. Every member of our team plays a crucial role in ensuring that clients feel welcomed, valued, and pampered during their visit. We are dedicated to maintaining the highest standards of service while promoting a calm and harmonious atmosphere for both our staff and clients.
We are recruiting to fill the position below:

JOB DESCRIPTION

• We are seeking a dedicated and professional Receptionist / Customer Service Representative for our massage spa.
• The ideal candidate will be the first point of contact for clients, providing exceptional customer service both in-person and over the phone, scheduling appointments, and ensuring a smooth and pleasant experience for all visitors.

QUALIFICATIONS

Education:

• Minimum of SSCE / OND in Business Administration, Hospitality, or a related field.
• Additional customer service or administrative certifications are a plus.

Experience:

• At least 1-2 years of experience in a receptionist, customer service, or administrative role.
• Prior experience in a spa, wellness center, or hospitality industry is preferred.
• Familiarity with spa booking systems is an added advantage.

Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using booking software and Microsoft Office.
• Problem-solving skills and the ability to handle difficult customers calmly.
• Friendly, approachable, and professional demeanor.

Other Requirements:

• Must have a positive attitude and a willingness to learn.
• Ability to work flexible hours, including weekends and public holidays.
• Must maintain a neat and professional appearance.
• Punctuality and reliability are crucial for this role.
• Knowledge of basic accounting or bookkeeping is beneficial but not required.

• Greet clients warmly and professionally upon arrival.
• Answer phone calls, emails, and inquiries promptly and courteously.
• Schedule and confirm client appointments using the spa’s booking system.
• Manage client check-ins and check-outs efficiently.
• Keep the reception area clean, organized, and welcoming.
• Monitor inventory and supplies and notify management when reordering is needed.
• Assist in promoting the spa through social media or other marketing channels when required.
• Handle payment transactions, issue receipts, and balance cash drawer at the end of each shift.
• Maintain and update client records and contact information.
• Provide information about spa services, promotions, and pricing.
• Resolve client complaints or refer them to management as needed.
• Liaise with therapists and management to ensure smooth operations.
• Ensure customer satisfaction by delivering excellent service and addressing customer needs.