Receptionist

at  Deloitte

GENERAL INFORMATION

Position
Receptionist
Work arrangement
Full-time
City
Bucharest
Country
Romania
Department
Enabling Services
Team
Office Management
Area of interest
Administration
Way of work
Office-based

JOB SUMMARY:

The Receptionist will be the first point of contact for all Deloitte visitors and callers, creating a welcoming environment and providing exceptional customer service. This role includes managing front-desk operations, handling inquiries, and supporting administrative functions to ensure the smooth operation of the office.

Required Skills and Abilities :

• Excellent verbal and written communication skills to interact professionally with clients, visitors, and employees;
• Previous experience as a receptionist, front desk representative, or similar role preferred;
• Ability to multitask, prioritize tasks, and manage time effectively;
• Friendly and courteous with a strong focus on customer satisfaction;
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and office equipment (phone systems, printers, and copiers);
• Willingness to assist colleagues and work collaboratively within a team;

• Greet and welcome Deloitte visitors with professionalism and warmth;
• Direct visitors to appropriate staff members and manage guest sign-in protocols;
• Ensure the front desk and reception area are organized, presentable, and stocked with necessary supplies (e.g., brochures, business cards);
• Answer and route incoming calls, handle basic inquiries, and take detailed messages;
• Manage the company’s main email inbox, ensuring messages are appropriately routed and addressed in a timely manner;
• Maintain visitor logs and issue visitor badges;
• Schedule appointments for clients and employees, managing the office calendar as required;
• Support office management in scheduling meetings, preparing conference rooms, and arranging refreshments;
• Assist other departments with basic administrative tasks when required;
• Receive, sort, and distribute daily mail and deliveries;
• Coordinate outgoing shipments and manage courier service pickups.
• Monitor and authorize access to ensure office security;