Receptionist - Derby Manor

at  George Derby Care Society

JOB SUMMARY:

Reporting to the Residence Manager within the context of a resident focused setting, provides reception, clerical duties and concierge duties for The Derby Manor, updates the admission, discharge and transfer system; types of material utilizing word processing software; and receives and sorts mail in accordance with established procedures.

QUALIFICATIONS:

Education, Training and Experience

• Grade 12 plus two years’ recent, related experience or an equivalent combination of education, training and experience.
• First Aid / CPR Certification
• Food Safe

Skills and Abilities

• Ability to type 50 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

JOB DUTIES:

• Provides reception duties for The Derby Manor by performing duties such as greeting visitors; maintaining visitor sign-in log; operating switchboard; and responding to general enquiries from residents/visitors related to the community in accordance with established policies and procedures.
• Handles monies for laundry and guest meals and issuing the appropriate receipts for these transactions.
• Provides Concierge duties including but not limited to assisting residents and families with local service provider information, assistance with information available via the internet or pamphlets/brochures on premises. Information and direction regarding activity programs being offered at The Derby Manor. Assistance foe residents wishing to book outings/events and transportation.
• Demonstrates knowledge of fire/emergency procedures and policies of the facility; participates in fire and emergency drills.
• Updates admission, discharge, and transfer (ADT) system by entering resident personal information as received; processing changes noted on daily census such as new admission, transfers to hospital, room changes, discharges and runs standard statistical reports from ADT as required.
• Actively promotes a culture of resident safety by adhering to established safety policies, standards and procedures including emergency procedures.
• Receives, sorts, and distributes resident and departmental mail by performing duties such as opening, date stamping, and distributing items to appropriate personnel, stamps and processes outgoing mail.
• Receives and processes lost and found articles by methods such as receiving lost items; entering information into logbook; placing articles into the lost and found box; posting notices of all lost and found items in designated areas; and forwarding valuable items to Finance for safe keeping.
• Reports hazards, unusual occurrences, accidents, and unsafe situations to immediate supervisor or designate.
• Photocopies, faxes, and distributes material for various departmental staff by receiving items for duplication and operating photocopying or facsimile machine.
• Monitors residents and assists visitors when leaving.
• Answer call bells, call ambulance /fire department.
• Performs other related duties as assigned.

SAFETY RESPONSIBILITIES:

• Demonstrates a commitment to communicating, improving, and adhering to safety policies in the work environment.
• Reports all incidents and near misses. Reports are to be made in writing.
• Report all concerns related to resident behaviours, even if no incident/injury occurs. Reports are to be made in writing.
• Follow safe work procedures and act safely in the workplace at all times.
• Actively participate in all training provided to you for your safety.