Receptionist - Dermatology Outpatients

at  Royal United Hospitals Bath NHS Foundation Trust

We are looking for a highly motivated and enthusiastic individual with excellent customer service and communication skills to join our busy and friendly Dermatology Administration team that is based in the Dermatology Department at the Royal United Hospital.
To provide an appropriate “front of house” service to all patients who are undergoing consultation / treatment principally with the RUH Dermatology Department.
To provide a full comprehensive reception and clerical service in support of the professional staff involved in patient care.
Prospective candidates should possess a professional attitude to their work and have the ability to work flexibly in a busy environment.
1. Receive patients and relatives at reception in a friendly and courteous manner.
2. Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
3. To maintain patient details / appointments efficiently on the patient administration system. This will include registration of patient referral letters and statusing of clinics.
4. To book new and follow up outpatient appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient.
5. To book minor operative procedures ensuring patients are advised of appointments with reasonable notice or after negotiation with the patient
6. To cancel and rebook follow up patients on clinics as directed by senior colleagues.
7. To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients.
8. Be aware of and adhere to national waiting time targets when scheduling patient appointments.
9. To carry out other clerical duties as required; this will include note preparation, filing of appointment letters, opening and sorting of post, copying and distribution of patient information leaflets, basic typing.
10. To provide administrative support for the whole department as required and undertake any additional duties as requested by senior colleagues and management staff.
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Please see the attached job description and person specification for more information about the role

Please refer the Job description for details