Receptionist

at  East Kent Hospitals University NHS Foundation Trust

Communication/Patient Experience: Answer and respond to internal and external telephone enquiries received in a professional and timely manner, promoting excellent customer service skills. Providing excellent customer service using scripts to follow processes and listening skills to ensure quality patient experience and satisfy their need. Assisting recording and responding to patient needs such as Interrupter services via email to support AIS (Accessible Information Standard). Inviting patient feedback and refer the views of patients, relatives and staff about the standard of care to the line manager.
Working in a person-centred way with all members of the healthcare team. Planning & Organisation: Preparing clinical records for clinics. Liaising with Transport Services for patients as and when required. Updating PAS system for the purpose of recording all patient activity and patient personal data.
Assisting with enquiries from clinical teams. To monitor the progression of any orders for equipment, both medical and non medical, and staff training and respond quickly to resolve any issues in their delivery

Please refer the Job description for details