Receptionist - Equine Vets

at  The HR Surgery

ABOUT US:

GVG Brooks Equine Veterinary Practice is a dedicated equine practice covering Surrey, Kent, Sussex and South London.
Our friendly, approachable and experienced vets and office team, many of whom are horse owners themselves, understand the pressures faced by owners and how important it is to keep their horses fit and healthy. We pride ourselves in high quality customer service.
We believe in a holistic, complete approach to equine veterinary care and as such offer a complete veterinary health service. From routine dental work and vaccination to lameness or medicine investigation our experienced vets offer our clients peace of mind when it comes to a horse’s veterinary care.
We are now seeking a customer focused Receptionist to join our small friendly team.

• Handle client enquiries over the phone, email, WhatsApp and Facebook messenger.
• Manage Vets’ and equipment diaries, scheduling client appointments and meetings.
• Process client payments and new client registrations.
• Issue prescriptions and dispense medications to clients following instruction from Vets.
• Arrange referrals to specialist veterinary hospitals.
• Maintain a clean and tidy office and dispensary space, end of day cleaning tasks as required (such as emptying bins, vacuuming floors and cleaning equipment)
• Process samples to be sent out to external labs, updating tracker.
• Assist with social media, including Facebook and Instagram.