Receptionist/ F&B trainee/ intern

at  Residence Inn Brussels Airport

Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space, than you would find in an any other hotel room, including a fully equipped kitchen in every suite! Our guests, The Maximisers, want to maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and, of course, all the places to be in Brussels!
Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus on performance, people, quality, profit, and communities, Cycadettes transform hotels. We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results.

YOUR ROLE:

Be flexible and positive is the core of this position!
According to the procedures and ways of working set by the Managers, you are in charge of the daily set up of the restaurant/ bar and participate in the operational activity of the sales points of the establishment, while ensuring the application of health and safety rules.
You will ensure that all relevant procedures are handled carefully and will promote a favourable work culture and environment as well as our company values.
As a flexible and eager person you will also be in charge of greeting guest, doing check-ins and check-outs, answer to guest demands and ensure that the Marriott service quality is respected.

KEY JOB RESPONSIBILITIES

• Willing to make a true difference in the lives of our guests during their stay with us.
• To be familiar with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.
• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• To display and fulfil positive service style.