Receptionist

at  Fazenda Birmingham

BENEFITS OF BEING A RECEPTIONIST AT FAZENDA:

• Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
• 50% brand discount on both food and drink
• Free meals during breaks
• Complimentary meal for two to celebrate your work anniversary
• Enhanced maternity and paternity pay up to 9 months full pay
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress
  We are looking for a highly motivated, great communicator to join our Reception team! Although experience is great it isn’t essential as full training will be provided, all you need is a friendly manner and a passion for people! A good level of both written and spoken English is required for this role.
  We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
  As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future supervisory or management role.

As a Receptionist you will be responsible for welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

• Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
• Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person
• Handling and organising reservations using our online reservation system and ensuring guest requests are met
• Responding to guest feedback via email and social media channels