Receptionist

at  Fresha

About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Salary: £28k - £30k
Location: The Bower, The Tower, 207 Old St, London EC1V 9NR

WHO WE’RE LOOKING FOR

• We’re seeking someone who’s not only experienced but also full of enthusiasm and energy. If you love making people feel special, enjoy the satisfaction of a well-organised space, and thrive in an environment where no two days are the same, this could be your next big adventure.

Experience: Proven experience as a receptionist or in a similar role.

• Customer-Focused: You’re all about the people—friendly, approachable, and dedicated to making sure everyone feels great.
• Communication Superstar: Strong verbal and written communication skills are key.
• Organised: You have an eye for detail and can juggle multiple tasks effortlessly.
• Tech-Savvy: You’re comfortable with tools like Google Suite and Slack.
• Empathetic: You can read people well, handling all situations with care and professionalism.
• Calm Under Pressure: You don’t get rattled when things get busy—you stay cool and collected.
• Problem Solver: You can think on your feet and tackle challenges head-on.
• Adaptable: You’re flexible and ready to embrace change in our dynamic office environment.

ROLE OVERVIEW

Do you radiate positivity and have a “can-do-anything” attitude? We’re on the hunt for a warm and lovely individual who will be the first point of contact at our vibrant London office—a true ray of sunshine for our team and visitors alike! You’ll be the go-to person for scheduling, flight bookings, and light office support duties, with the added joy of greeting guests and making them feel like they’ve just walked into the friendliest space in the city. If you’re organised, adaptable, and love to be helpful, this could be the perfect role for you.
Working closely with our Office Manager, you’ll also support the executive team, helping with logistics, from managing their diaries to booking flights for international meetings. You’ll be at the heart of the action, creating a welcoming atmosphere while keeping the office running smoothly.

WHAT YOU’LL BE DOING

• Front Desk Dynamo: Create a warm, welcoming atmosphere as you greet our employees and visitors with a smile that brightens their day.
• Guest Experience Extraordinaire: Be the point of contact for guests—ensuring their visit is seamless and enjoyable, assisting with bookings and providing directions as needed.
• Mail Magician: Keep the flow of incoming and outgoing mail efficient—sorting, distributing, and logging deliveries like a pro.
• Office Vibes Curator: Help maintain an organised and tidy workspace, ensuring the office feels like a place everyone wants to be.
• Supply Sorcerer: Ensure our snacks, refreshments, and office essentials are always stocked and ready, conducting daily checks to keep things running smoothly.
• Event Assistant: Pitch in to help deliver regional company events that bring our teams together.
• Special Projects: Assist with exciting projects and one-off tasks, contributing to the fun, fast-paced environment at Fresha.
• Team Collaborator: Work closely with other regional office teams to ensure smooth communication and coordination across our global network.
  This list isn’t exhaustive—there’ll be plenty of other fun tasks to keep you on your toes!

Experience: Proven experience as a receptionist or in a similar role.

• Customer-Focused: You’re all about the people—friendly, approachable, and dedicated to making sure everyone feels great.
• Communication Superstar: Strong verbal and written communication skills are key.
• Organised: You have an eye for detail and can juggle multiple tasks effortlessly.
• Tech-Savvy: You’re comfortable with tools like Google Suite and Slack.
• Empathetic: You can read people well, handling all situations with care and professionalism.
• Calm Under Pressure: You don’t get rattled when things get busy—you stay cool and collected.
• Problem Solver: You can think on your feet and tackle challenges head-on.
• Adaptable: You’re flexible and ready to embrace change in our dynamic office environment