Receptionist / Front of House Admin - Four Ferns Nursing Home Foxrock

at  The Four Ferns Nursing Home

THE FERN FOUR FERNS NURSING HOME ARE SEEKING A FRONT OF HOUSE ADMINISTRATOR FOR OUR STATE-OF-THE-ART NURSING HOME. OUR NURSING HOME IS BASED IN FOXROCK IN DUBLIN 18

The Administrator will ensure that all duties, roles, and responsibilities are completed to the required operational standards in line with the competencies required for the post.
Critical to the success of this post will be exceptional service delivery, compassionate approach and empathy that is provided to the residents, their families and visitors. The successful candidate will be responsible for ensuring that every person entering the Home is treated with the highest level of customer service and exceptional levels of care.

ROLE AND RESPONSIBILITIES:

Effective delivery of all departmental administration duties
Reception and telephone duties, ensure that all queries are handled in a friendly and polite manner
Adhere to all departmental policies and procedures
Deliver a professional and efficient service to residents, their families, visitors and staff
Always ensure confidentiality of patient records
Report to the Senior Administrator on all queries / issues which cannot be resolved locally
Ensure good communication within the team at all times
Attend to resident / visitor queries in an efficient and timely manner
Communicate with confidence and in a clear manner
Ensure that all administrative work is completed accurately and in a timely manner
Maintaining a safe environment for the residents, staff and visitors of the home.