Receptionist/Front of House

at  Daniel Watney

Company
Established in 1859, Daniel Watney LLP has over 160 years of experience within the Central London Property Market. Our property advice covers all areas of commercial and residential real estate and professional services. Our modern, multi-disciplinary partnership of chartered surveyors and property consultants operate across 14 different service lines and strive to deliver outstanding service to both our clients and customers.
Role Purpose
To act as the first point of contact for all visitors and callers, providing a welcoming and professional front-of-house service. This role also includes key management responsibilities to support the Property Management team and a range of administrative and office support tasks.

Personal attributes:

• Proactive and able to take ownership of responsibilities.
• Approachable, friendly, and professional demeanor.
• High attention to detail and a commitment to accuracy.
• Ability to handle sensitive information with discretion.

Additional requirements:

• Willingness to adapt and support wider office needs.
• A flexible approach to working hours to support occasional after-hours events or meetings.

Essential skills and Experience:

• Previous experience in a receptionist, front-of-house, or administrative roleStrong desire to learn;
• Strong organisational skills and the ability to manage multiple tasks with efficiency and accuracy.
• Experience managing and tracking physical assets (e.g., keys) or similar responsibilities
• Professional telephone manner and excellent communication skills, both written and verbal
• Confidence in Microsoft Office applications (Word, Excel, Outlook) and office equipment.

Key Responsibilities:

Front of House:

• Greet and welcome all external guests, clients, and staff in a professional and friendly manner.
• Manage the reception area to ensure it is always presentable and reflects a high standard of professionalism.
• Set up meeting rooms and facilities, including arranging equipment and ensuring rooms are tidy before and after use.
• Answer and direct calls via the switchboard, ensuring prompt responses and efficient routing of calls.
• Manage the visitor log and ensure compliance with security procedures.

Key Management:

• Oversee the secure management, logging, and tracking of property keys for the Property Management team.
• Maintain an accurate key register and ensure all keys are signed in and out in accordance with company procedures.
• Follow up with staff or contractors to ensure keys are returned promptly.

Administrative Tasks:

• Handle incoming and outgoing mail, including delivery, collection, and distribution to the appropriate departments or individuals.
• Monitor office supplies and liaise with suppliers for replenishment.

Meeting and Catering Support:

• Arrange catering for meetings and ensure refreshments are available for daily office use.
• Liaise with vendors and suppliers for catering requirements, ensuring cost-effectiveness and quality.

General Office Support:

• Handle day-to-day administrative tasks.
• Provide ad hoc support to the Business support and office teams as needed.

• Handle incoming and outgoing mail, including delivery, collection, and distribution to the appropriate departments or individuals.
• Monitor office supplies and liaise with suppliers for replenishment