As a key member of GFL’s dynamic team, you will be the first point of contact for customers and will provide administrative support to the office as a whole. The successful candidate will possess exceptional customer service and communication skills while having the ability to multi-task in a fast paced environment. This position requires an enthusiastic individual who presents themselves with a professional demeanor and a positive attitude, with very high attention to detail.
Please note this is to work the Night Shift from 12am-8am.

Key Responsibilities:

• Operate facility’s primary telephone console/switchboard.
• Receive incoming calls, secure identity of callers and connect to proper parties.
• Take and relay messages.
• Place outgoing calls to other branches to assist in resolving customer complaints that have come to the Home Office.
• Operate the IVR line.
• Process online forms for IVR customer issues or complaints.
• Work diligently to assist customers with issues presented to the Home Office in order to minimize transferring to Management or to branches.
• Receive visitors by having them sign a log sheet; announce and direct to proper party.
• Perform a variety of clerical duties as time permits, such as typing and record posting and maintenance.
• Ensure job applicants complete appropriate paperwork for interview including job application and voluntary affirmative action form.
• Record all Home Office job applicants on affirmative action data sheet.
• Set up vendors and maintain vendor database.
• Assist customers with enrolling and resetting passwords for eBilling accounts.
• Provide instructions to customers on how to make online payments.
• Email billing invoices to customers upon request.
• Answer questions about billing, trash pick ups, yard waste removal, and white goods removal and post customer notes in Tower.
• Schedule and reserve conference rooms and Meet Me phone numbers for upper Management and other employees.
• Act as liaison for employees and building maintenance.
• Assist Accounts Payable as needed.
• Assist Executive Admin. as needed.
• Conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, Abilities and Competencies:

• High school diploma or general education degree (GED).
• Two (2) to three (3) years customer service and/or switchboard experience.
• Ability to speak and communicate effectively with customers and employees.

is low to moderate.

• Tech Savvy, with a solid understanding of Outlook, Microsoft Teams and Microsoft Office
• Exhibit impeccable phone skills with accuracy and good judgment
• Excellent verbal and written communication skills with ability to engage in friendly and professional correspondence with all levels of leadership within the organization
• Ability to effectively multitask
• Operate telephone switchboard and personal computer.

Physical/Mental Demands:

• Ability to sit, use hands and fingers, reach, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

• Work in indoor office environment 100% of the time.
• Noise level is low to moderate.

GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.co

• Operate facility’s primary telephone console/switchboard.
• Receive incoming calls, secure identity of callers and connect to proper parties.
• Take and relay messages.
• Place outgoing calls to other branches to assist in resolving customer complaints that have come to the Home Office.
• Operate the IVR line.
• Process online forms for IVR customer issues or complaints.
• Work diligently to assist customers with issues presented to the Home Office in order to minimize transferring to Management or to branches.
• Receive visitors by having them sign a log sheet; announce and direct to proper party.
• Perform a variety of clerical duties as time permits, such as typing and record posting and maintenance.
• Ensure job applicants complete appropriate paperwork for interview including job application and voluntary affirmative action form.
• Record all Home Office job applicants on affirmative action data sheet.
• Set up vendors and maintain vendor database.
• Assist customers with enrolling and resetting passwords for eBilling accounts.
• Provide instructions to customers on how to make online payments.
• Email billing invoices to customers upon request.
• Answer questions about billing, trash pick ups, yard waste removal, and white goods removal and post customer notes in Tower.
• Schedule and reserve conference rooms and Meet Me phone numbers for upper Management and other employees.
• Act as liaison for employees and building maintenance.
• Assist Accounts Payable as needed.
• Assist Executive Admin. as needed.
• Conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management