Receptionist

at  GFL Environmental

The Receiptionist will provide excellent customer service to all branch visitors and callers. Operate telephone switchboard and direct incoming calls throughout the branch.

Key Responsibilities:

• Operate facility’s primary telephone console/switchboard.
• Receive incoming calls, secure identity of callers and connect to proper parties.
• Take and relay messages.
• Place outgoing calls to other branches to assist in resolving customer complaints that have come to the Home Office.
• Operate the IVR line.
• Process online forms for IVR customer issues or complaints.
• Work diligently to assist customers with issues presented to the Home Office in order to minimize transferring to Management or to branches.
• Receive visitors by having them sign a log sheet; announce and direct to proper party.
• Perform a variety of clerical duties as time permits, such as typing and record posting and maintenance.
• Ensure job applicants complete appropriate paperwork for interview including job application and voluntary affirmative action form.
• Record all Home Office job applicants on affirmative action data sheet.
• Set up vendors and maintain vendor database.
• Assist customers with enrolling and resetting passwords for eBilling accounts.
• Provide instructions to customers on how to make online payments.
• Email billing invoices to customers upon request.
• Answer questions about billing, trash pick ups, yard waste removal, and white goods removal and post customer notes in Tower.
• Schedule and reserve conference rooms and Meet Me phone numbers for upper Management and other employees.
• Act as liaison for employees and building maintenance.
• Assist Accounts Payable as needed.
• Assist Executive Admin. as needed.
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, Abilities and Competencies:

• High school diploma or general education degree (GED).
• Two (2) to three (3) years customer service and/or switchboard experience.
• Ability to speak and communicate effectively with customers and employees.

Physical/Mental Demands:

• Ability to sit, use hands and fingers, reach, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

• Work in indoor office environment 100% of the time.
• Noise level is low to moderate.

• Operate facility’s primary telephone console/switchboard.
• Receive incoming calls, secure identity of callers and connect to proper parties.
• Take and relay messages.
• Place outgoing calls to other branches to assist in resolving customer complaints that have come to the Home Office.
• Operate the IVR line.
• Process online forms for IVR customer issues or complaints.
• Work diligently to assist customers with issues presented to the Home Office in order to minimize transferring to Management or to branches.
• Receive visitors by having them sign a log sheet; announce and direct to proper party.
• Perform a variety of clerical duties as time permits, such as typing and record posting and maintenance.
• Ensure job applicants complete appropriate paperwork for interview including job application and voluntary affirmative action form.
• Record all Home Office job applicants on affirmative action data sheet.
• Set up vendors and maintain vendor database.
• Assist customers with enrolling and resetting passwords for eBilling accounts.
• Provide instructions to customers on how to make online payments.
• Email billing invoices to customers upon request.
• Answer questions about billing, trash pick ups, yard waste removal, and white goods removal and post customer notes in Tower.
• Schedule and reserve conference rooms and Meet Me phone numbers for upper Management and other employees.
• Act as liaison for employees and building maintenance.
• Assist Accounts Payable as needed.
• Assist Executive Admin. as needed.
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management